Last updated: 31/07/2025
We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.
- You’ll need to provide a receipt or proof of purchase.
To start a return, contact us at 📧 adam@broadbase.store.
Once your return is authorised, we will send you the return address
Return Postage
Return postage is the responsibility of the customer unless the item is damaged, faulty, or incorrect. We do not provide prepaid return labels for unwanted items.
Damages & Issues
Please inspect your order on arrival. If your item is defective, damaged, or incorrect, contact us immediately at adam@broadbase.store so we can evaluate the issue and resolve it quickly.
Exchanges
To get a different item, we recommend returning the original item and placing a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card provider to process the refund.
- If more than 15 business days have passed since approval and you have not received your refund, contact us at adam@broadbase.store.
Need Help?
For any questions regarding returns or refunds, contact:
📧 adam@broadbase.store